Refund policy

DIGITAL GOODS

Refunds will NOT be issued on digital items that have been accessed, downloaded, or viewed in any way.

We are able to refund orders in which a customer has ordered a given digital item in the past, and has access to said digital content due to their past order(s).  In cases of multiple purchases of the same digital item, refunds will be issued on orders of duplicate items in reverse-chronological order (latest refunded first).

PHYSICAL GOODS

Due to the short-run nature of the physical products in this online store, we do not accept exchanges. We do accept merchandise returns up to 14 days after a package has been received. If you wish to return your purchase, please let us know via the Customer Service Contact Form and we will send instructions for shipment back to us. Merchandise must be returned to us in the original packaging and in the original quality in which it was received, and at the customer's expense. Refunds will be submitted upon receipt of merchandise in new condition; please note that shipping costs are non-refundable.

For all returns allow 5-7 business days for any merchandise credit to appear on your account statement after processing. Also, please note that our Customer Service Agents have the right to use their professional discretion relating to refunds and returns (eg: pet hair on a returned item is grounds for a refusal of refund). Items returned to us in less-than-new quality and not refunded will not be reshipped to customers.

DAMAGED/INCORRECT GOODS

In the case that you receive incorrect products, or your products have been damaged during shipping and delivery - please let us know via the Customer Service Contact Form. Our Customer Service Agents will take appropriate action, including but not limited to: order reshipment, return shipment of incorrect merchandise, reimbursement, or refund and cancellation.